Our Commitment to You
At Napoleon Bands, we stand behind the quality and craftsmanship of every ring we create. We want you to love your ring for a lifetime, which is why we offer a comprehensive policy that balances customer satisfaction with fair business practices.
30-Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. This timeframe aligns with industry standards while providing adequate time for you to ensure your ring is perfect.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
Return Shipping & Fees
Free Return Shipping (Days 1-7)
If you initiate your return within **7 days of delivery**, we will provide a FREE prepaid return shipping label.
Customer-Paid Return Shipping (Days 8-30)
If you initiate your return between **days 8-30**, you will be responsible for return shipping costs. We will provide the return address and packaging instructions.
Restocking Fee
A $20 restocking fee will be deducted from all approved returns to cover processing and handling costs.
How to Start a Return
To start a return, contact us at info@napoleonbands.com with your order number and reason for return.
Within 7 DAYS: We'll send you a free prepaid return shipping label and instructions.
DAYS 8-30: We'll provide the return address via email. You arrange and pay for return shipping.
IMPORTANT: Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at info@napoleonbands.com.
Personalized and Engraved Rings
All engraved or personalized rings are considered FINAL SALE and are not eligible for returns or exchanges. We encourage careful review of your customization details before placing your order to ensure accuracy. Thank you for your understanding.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
For defective/damaged items: We will provide free return shipping and full refund (no restocking fee applies).
Exceptions / Non-Returnable Items
The following items cannot be returned:
- Engraved or personalized rings
- Custom products or special orders
- Sale items or clearance merchandise
Please contact us if you have questions about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have (following our return process above), and once the return is accepted, make a separate purchase for the new item.
European Union 14-Day Cooling Off Period
If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
**EU Returns:** The $20 restocking fee and 7-day free shipping policy still apply to EU orders.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not.
If approved, you'll be automatically refunded on your original payment method within 10 business days, minus the $20 restocking fee (unless return is due to defect/damage).
Please remember it can take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we've approved your return, please contact us at info@napoleonbands.com.
Summary of Fees
- Days 1-7: FREE return shipping, $20 restocking fee
- Days 8-30: Customer pays return shipping, $20 restocking fee
- Defective/Damaged items: FREE return shipping, NO restocking fee
-
Engraved/Custom rings: NO RETURNS accepted
Questions?
Contact us at hello@napoleonbands.com
This policy is effective as of July 31, 2025 and applies to all orders placed after this date.
