Return Policy

Last updated: October 2026

At Napoleonbands, we want you to love your ring. If you need a different size, want to return an eligible ring, or have a problem with your order, here’s how we can help.

Quick Guide

Returns and size exchanges: Contact us within 30 days after delivery.
Returning a ring for a refund: A $20 restocking fee applies, and you pay return shipping. Original delivery charges are not refunded, except where applicable law requires otherwise.
Exchanging for a different size: No restocking fee applies. Shipping charges depend on your location and when you contact us.
U.S. size exchanges requested within 7 days: We provide a free return label and cover shipping of the exchange ring.
U.S. size exchanges requested on days 8–30 and all international size exchanges: You pay shipping both ways.
Engraved, personalized, and custom rings: Cannot be returned because you changed your mind or need a different size. Help is still available for verified damaged, defective, or incorrect items.
Before sending anything back: Contact us for approval and instructions.

When Can I Return or Exchange My Ring?

Your ring must be undamaged, unaltered, and show no signs of wear. You can briefly try it on to check the fit, provided it stays in like-new condition. Return it in its original packaging.

Please provide your order number or proof of purchase.

These condition requirements apply when returning a ring for a refund or exchanging it for another size. If your ring arrived damaged, defective, or incorrect, follow the separate instructions below.

How Do I Start a Return or Size Exchange?

Email hello@napoleonbands.com with your order number and the reason for your request. For a size exchange, tell us the size you need.

We will review your request and email you instructions. For exchanges, we will confirm size availability and any shipping charges before asking you to return your ring.

Please wait for our approval before shipping anything. Returns sent without approval are not accepted under our 30-day return and exchange process.

Once approved, ship your ring within 14 days after approval. If you arrange the return shipping, use a trackable service and keep your shipping receipt.

Exchanging Your Ring for a Different Size

You can request a size exchange for an eligible ring within 30 days after delivery.

There is no restocking fee for size exchanges.

U.S. requests made within 7 days after delivery: We provide a free prepaid return label and cover shipping of your exchange ring.
U.S. requests made on days 8–30: You pay return shipping and shipping of your exchange ring.
International requests made within 30 days: You pay shipping both ways and any applicable customs fees, duties, or taxes.

Your ring must meet the condition requirements above.

If the size you need is unavailable, we will explain your options before you ship anything. We will not substitute another size or design without your agreement.

Engraved, personalized, and custom rings cannot be exchanged because you need a different size.

Returning Your Ring for a Refund

If you changed your mind or would prefer a refund instead of a size exchange, contact us within 30 days after delivery.

For an eligible return:

A $20 restocking fee is deducted from your refund, except where prohibited by applicable law.
You pay return shipping, including for requests made within the first 7 days.
Original delivery charges are not refunded, except where applicable law requires otherwise.
Your ring must meet the condition requirements above.

These charges do not apply to the verified damaged, defective, or incorrect-item claims described below.

Did Your Ring Arrive Damaged, Defective, or Incorrect?

Please inspect your order when it arrives. If something is wrong, email hello@napoleonbands.com as soon as possible, preferably within 7 days after delivery.

Include your order number, a description of the problem, and clear photos of the ring and any relevant packaging. You do not need to work out whether the problem is a manufacturing defect before contacting us.

We will review your information and explain the next steps. Do not return the ring unless we ask you to.

No restocking fee applies to verified damaged, defective, or incorrect items. This also applies to engraved, personalized, and custom rings.

For U.S. orders, we will arrange a free replacement ring or a full refund with you. If we need the ring returned, we provide a free prepaid return label. We will confirm the resolution before proceeding.

For international orders, verified manufacturing defects, transit damage, or an incorrect item sent due to our error are handled with a full refund, without requiring you to return the ring. We review your photos instead.

We do not send international replacement rings through this damaged-item or defect process. International size exchanges remain available under the separate size-exchange terms above.

Full refunds under this section include any original delivery charge paid for the affected ring.

What If I Discover a Problem After 7 Days?

Contact us anyway. Reporting after 7 days does not automatically mean help is unavailable.

Email hello@napoleonbands.com with your order number, photos, and when you discovered the problem.

We will assess the next steps. Manufacturing-defect claims may also be assessed under our Warranty & Replacement Policy.

This return policy does not shorten your applicable warranty coverage or mandatory consumer rights.

Engraved, Personalized, and Custom Rings

Engraved rings, personalized rings, custom products, special orders, and unique commissions cannot be returned because you changed your mind or need a different size.

If your ring arrives damaged, defective, or incorrect, follow the instructions in Did Your Ring Arrive Damaged, Defective, or Incorrect?

If you are unsure whether a ring is eligible for a return or size exchange, please contact us before ordering.

International Returns and Size Exchanges

International customers can request eligible returns and size exchanges within 30 days after delivery. The same ring-condition requirements and engraved, personalized, and custom-ring exclusions apply.

For a return for a refund, you pay trackable return shipping and any applicable customs fees, duties, or taxes. A $20 restocking fee applies unless an exception is required by applicable law.

For a size exchange, you pay shipping both ways and any applicable customs fees, duties, or taxes. There is no restocking fee.

Free prepaid return labels are not available for international returns or size exchanges.

Verified damaged, defective, or incorrect items follow the separate international refund process above, with no restocking fee and no need to return the ring.

When Will I Receive My Refund?

For returns, we inspect your ring after receiving it and email you our decision.

For qualifying international damaged, defective, or incorrect-item claims, we review your documentation without requiring a return. For U.S. claims, we will tell you whether a return is needed.

Approved refunds under this policy are issued to your original payment method within 10 business days after approval. The $20 restocking fee is deducted only where applicable to a return for a refund.

If a legal refund deadline applies, that deadline takes precedence.

Your bank or card company may need additional time to post the refund. If more than 15 business days have passed since approval, contact hello@napoleonbands.com.

Your Consumer Rights

This policy explains the return and exchange options we offer. It does not exclude or restrict cancellation, refund, repair, replacement, or other rights that cannot be excluded under applicable law.

Where mandatory rights differ from this policy, the applicable legal requirements take precedence.

Did You Buy Through a Marketplace?

This policy applies to purchases made directly through our official website.

For purchases through Etsy, eBay, Amazon, or another third-party marketplace, use that marketplace’s return and resolution process.

Questions?

Email hello@napoleonbands.com. We are happy to help.